These terms form a legally binding agreement between Users (Customer, Yourself) and DealOnTrip company and/or its subsidiaries and affiliates us. These terms shall govern the use of the website, call centers, which enables the User to connect with us in relation to the services offered through the DealOnTrip Services.
Scope of Services in DealOnTrip: DealOnTrip Platform offers (2) Services to its User’s
I. Hotel’s. II. Resorts.
Eligibility of users: You must be at least eighteen years of age or above and capable of entering, performing and related to these terms.If any individuals under the age of 18 may browse the DealOnTrip Platform, they will involvement, guidance and supervision of their parents or legal guardians who can registered account.Using the DealOnTrip Platform: Account Registration and use: DealOnTrip providing the available services to you through the DealOnTrip platform. DealOnTrip required user’s information to create an account through DOT Id & Password.
The DealOnTrip Platform requires you to register as a User by creating an Account in order to utilize the Services provided. User’s will be responsible for maintaining the confidentiality of the Account Information and users are fully responsible for all activities that occur under Your Account. Users have to be careful in every Login/Logout and must be careful about their ID & Password. User’s will get a Profile with basic info, for a faster booking experience for these DOT platform wants users 1. Mobile Number. 2. E-mail address. 3. Gender. User can register in DOT platform through 1. Google Acc. 2. Facebook Acc. At the time of registration, you shall ensure that the Account Information provided by you in the DOT Platform registration form is complete, accurate and up-to-date.4. DealOntrip Services: DealOnTrip to start with responsible for providing a comfortable room to stay and for ensuring the acceptability of the services as promised by our customers. DealOnTrip has right to receive the room stay services from the hotel/resort’s owners, and directs the Hotel/Resorts owners to provide the room stay services to DealOnTrip’s customers on DealOnTrip’s behalf.
DealOnTrip understands the new age user requirements and following offers wide variety of hotels/resorts at its platform to service its User.
In case Users are not able to select the properties from our website, you can call our customer support desk and our team will help you find a suitable accommodation within your preferred budget and amenities.
If any check-in is denied for a confirmed booking, DealOnTrip shall ensure that User is provided with an alternate accommodation of comparable standards. In an event, where the alternate accommodation could not be provided, DealOnTrip shall arrange for the refund of any pre booking amount collected from the User.
DealOnTrip also promises its Users of a comfortable room stay experiences at all its DealOnTrip branded rooms with following amenities:
b. Air-Condition rooms.
Fresh & Spotless linen.
Hygienic & Sanitised Washroom.
e. Toiletries Kit.
Housekeeping facilities for your comfort.
24*7 helping desk.
Customer can reach out to us:
Writing to us on the DealOnTrip contact page
Calling us on our 24X7 guest support helpline.
Our guest support team will ensure the best and solve your concern.
DealOnTrip involved all time with the Users right from when users booking is made through our platform and throughout the hotel/resort stays, ensuring that the User gets a comfortable room stay experience.
Terms specifically applicable to Customer:
Users availing Services and Products via the DealOnTrip Platform (hereinafter referred to as “Customers”) shall be governed by the following terms and conditions:
Reservation or booking of services
The process of booking Services from DealOnTrip Platform may require you to express your personal information. To prevent any possibility of unauthorized access to your personal information such as name, address etc. you shall not access this site from unsecure computers, unsecure communication links, unsecure mobile phones or locations such as Cyber-Cafe(s) and other commercially available internet enabled computers.The User agrees, acknowledges and confirms that before placing any order on the DealOnTrip Platform, the User shall check the Service price & description carefully and by placing an order for a Service you agree to be bound by these terms including the Service’s description. You can only place the order after fully satisfying yourself with the price, description, look as has been shown on DealOnTrip Platform. That relying on declarations, confirmations, information and obligations made/undertaken by the User in accordance with the terms, and believing the same to be true and acting on the faith thereof, DealOnTrip has agreed to provide the Services to the User as per the terms mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to DealOnTrip:
The User is not under any legal or other deficiency which prevents/may prevent the User from: (i) entering into a valid contract under the applicable laws (ii) making valid payment to DealOnTrip for Services ordered by the User.
In the event of detecting any suspicious activity from User’s account, DealOnTrip reserves the right to cancel all pending and future orders owing to any such incident without any liability to the User.
In a credit card transaction; you must use your own credit card for which User has full right & authority to validly use such credit card for making payment to DealOnTrip. DealOnTrip shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the User and the onus to ‘prove otherwise’ shall be exclusively on User.
While using the DealOnTrip Platform User shall at all times strictly comply with the payment procedure and the terms mentioned herein in their entirety.
For user information and safety, user must use their own NID card/Passport for Check-In. DealOnTrip shall not be liable from any fake documents from users.
If any Customer Involved or organized in any type of criminal activities inside Hotels/Resorts rooms then DealOnTrip shall not be liable for this. If any users are Involved or organized any crime, it is full of user’s responsibility.
g. Your use of the Services shall be deemed that you are fully satisfied with the description, look and design of the accommodation and usage fee of the accommodation as has been displayed on DealOnTrip’s
You are requested to kindly take due care of all their personal & valuables and belongings. DealOnTrip and its employees shall not be responsible for any loss, theft or damage to the Guests’ personal valuables and belongings.
As a pre-condition of use of the DealOnTrip Platform, User warrants to DealOnTrip that User shall not use this DealOnTrip Platform for any purpose that is unlawful, inconsistent unauthorized, or unauthorized with these terms, and the User agrees that this license to use DealOnTrip Platform will destroy immediately upon User’s infraction of this faculty. DealOnTrip reserves the right, at its sole discretion, to block User’s access from this Platform and its content at any time, with or without notice. The User agrees, acknowledges, confirms and undertakes that the registration data, information provided or uploaded to the DealOnTrip Platform by the User:
shall not be false, inaccurate, misleading or incomplete
shall not be fraudulent or involve the use of counterfeit or stolen credit cards.
shall not infringe trade secret or other proprietary rights or rights of publicity or privacy
shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing
If the User contravenes the foregoing or DealOnTrip has reasonable grounds to suspect that the User has contravened the foregoing, DealOnTrip has the right to indefinitely deny or terminate User’s access to the DealOnTrip Platform and to refuse to honor the User’s request(s).
The Users are illegitimate from engaging in the following activities:
a. Systematically retrieve data or other content from the DealOnTrip Platform to create or collect, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
b. Make any unauthorized use of the DealOnTrip Platform, including collecting usernames or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under fake pretenses.
c. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
d.Attempt to impersonate another user or person or use the username of another user.
e. Sell or otherwise transfer your profile.
f. Use any information acquired from the DealOnTrip Platform in order to harassment, abuse, or harm another person.
g. Use the DealOnTrip Platform as part of any effort to compete with us or otherwise use the DealOnTrip Platform and the Content for any revenue-generating endeavor or commercial enterprise
h. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the DealOnTrip
i. Attempt to bypass any measures of the DealOnTrip Platform designed to prevent or restrict access to the DealOnTrip Platform, or any portion of the DealOnTrip Platform.
j. Disparage, tarnish, or otherwise harm, in our opinion, us and the DealOnTrip
k. Use the DealOnTrip Platform in a manner inconsistent with any applicable laws or regulations.
Payment and usage fee: You hereby agree and understand that you will have to pay the usage fee as mentioned on the DealOnTrip Platform for the concerned Services via the payment mode provided on the DealOnTrip Platform post which User’s requested reservation will be confirmed. Once the conservation has been confirmed, DealOnTrip will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct and proper information. DealOnTrip is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. Any increase in the price charged by DealOnTrip on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
Usage terms: The information, materials, Services available on the DealOnTrip Platform may inadvertently include mistake, typographical errors, or outdated information, DealOnTrip is not responsible for and shall not be bound to honor typographical or pricing errors on the DealOnTrip Platform. DealOnTrip reserves the right to refuse or cancel orders at any time, including but not limited to the orders that contain incorrect prices or product descriptions, orders in which DealOnTrip believes the User has violated applicable laws or these terms, orders that DealOnTrip believes are harmful to DealOnTrip or orders that DealOnTrip believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information.
DealOnTrip may make access to and use of the DealOnTrip Platform, or certain areas or features of the DealOnTrip Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting ratings or reviews thresholds, or a User’s booking and cancellation history.
Due to the nature of the Internet, DealOnTrip cannot guarantee the continuous and uninterrupted availability and accessibility of the DealOnTrip Platform. DealOnTrip may restrict the availability of the DealOnTrip Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the DealOnTrip Platform. DealOnTrip may improve, enhance and modify the DealOnTrip Platform and introduce new DealOnTrip Services from time to time.
Communications: When you use the DealOnTrip Platform, you agree and understand that you are communicating with DealOnTrip through electronic records and you consent to receive communications via electronic records from DealOnTrip periodically and as and when required. DealOnTrip may communicate with you by email or by such other mode of communication, electronic or otherwise. You specifically agree that DealOnTrip shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received. Further, DealOnTrip will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. Using DealOnTrip Platform, you agree that we shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing, you agree that DealOnTrip shall not be held liable or responsible for Phishing attack on you.
Intellectual Property: DealOnTrip Platform and the content posted herein which shall include but shall not be limited to pictures, branding, text, graphics, designs, brand logos, audio, video, interfaces and /or any other information, or the overall arrangement of content is protected and is owned, controlled or licensed by or to DealOnTrip.
Indemnification: DealOnTrip harmless including but not limited to its affiliate, agents and employees from and against any losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by DealOnTrip that arise out of or related to your use or misuse of the of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.
Limitation of Liability: DealOnTrip always acts as a facilitator by connecting the User with the respective service providers like hotels, resorts(collectively referred to as “Service Providers”). DealOnTrip’s liability is limited to providing the User with a confirmed booking as selected by the User These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) strict liability, (4) tort, (5) negligence, or (6) any other cause of action, to the maximum extent such exclusion and limitations are not prohibited by applicable law.
Cancellations and Refunds: Cancelling in DealOnTrip is as fast and easy as booking on DealOnTrip. We would love to service you, but in case user plans change, our simple cancellation process will make sure user can receive a quick confirmation and fast refunds.
In case no cancellation policy is mentioned on the hotel/resort’s details page, the following cancellation policy shall apply: In case you decide to cancel a booking on the date of check-in or after check-in time or do not show up at the hotel/resort then no refund is applicable on the booking.
If user cancel their booking before 2 days or more prior to check-in date 100% refund
If user cancel their booking before one day of check-in 50% refund. **( Variable)**
User can cancel their booking by using our website. User can also visit https://dealontrip.com/contact to cancel their booking. The applicable refund amount will be credited to you within 7 working days. If any refunds on cancelled bookings will always be processed to the respective account or the banking instrument (credit card or DOT wallet) from which payment was made for that booking.